Georgetown Municipal
Water and Sewer Service
Lobby Hours • 8:00-4:20 Mon-Fri
Drive Thru • 8:00-4:30 Mon-Fri
Drive Thru • 8:00-4:30 Mon-Fri
| Please check the GMWSS Calendar for Office Holidays and date specific announcements. |
My Account Tour
Please click here for additional information.
To use My Account customers must
first Register.
Click My Account - Register from the header menu on any
page.
The customer is asked to complete certain information such as the account number and the Previous Bill Total Due to verify identification of the account holder. This information can be found on the customer’s most recent GMWSS statement.
Then the customer is asked to select a password and confirm a password. The password must be 5 to 10 characters long, either alpha or numeric, or a combination of the two. Passwords are case sensitive so if a password is created with an upper case letter, the customer must remember to use that exact case each time.
The user is asked to submit a valid e-mail address and then to confirm the e-mail address on the next line.
Once registered, the customer can return to the Login screen to access their utility account.
Click My Account - Register from the header menu on any page.
The customer may enter their registered User ID and Password, then click the Login button.
If they have not yet Registered for My Account, they may click the Sign Up button.
There is a Passord Help button for those customers who have
forgotten their password.
This button produces the following screen:
Here the account number and registered e-mail
address are required.
The password will then be e-mailed to the registered e-mail address.
Once logged into My Account, a customer can view various aspects of their
GMWSS utility account.
There are five tabs of information available to the customer; SUMMARY, DETAIL, HISTORY, USAGE, MAKE PAYMENT.
This page allows the customer to view past billing and payment history. The date and type of each transaction is displayed.
The history for up to 3 years of service is available for each account.
Often customers have questions concerning their bills and most of the time it is wondering why the bill “is so high”. Many times we hear “I have never used that much water.” Or “We were away for most of the month.”
Customers now have the ability to easily view several months of history at one time. This makes it easier to understand water usage and trends.
The payment section consists of two pages in
preparation of the payment transaction.
The first page indicates the account number, name and description as well
as a break down of the balance due, if any.
Check the "Pay Full" box to pay the entire
amount.
“Payment Amount:” allows the customerer to indicate a specific
dollar amount other than the amount due. If necessary, the customer
may make a partial payment, or make a payment exceeding the amount
due.
This can be helpful for those customers
anticipating being out of the area or simply wishing to pay ahead.
The excess amount is credited to the customer's account.
Customers may now choose to make a Credit Card or Electronic Check Payment.
This is the area for the credit card information.
All of these areas must be completed in order for the transaction to
be processed.
When the “Pay Now” button is selected, this
information is securely transmitted to a validation service for
approval.
Credit/Debit Card Company Billing Statement
information MUST match what is entered on the payment screen, or the
transaction will not be approved.
There is also the possibility of temporary duplicate bank charges.
Click here for additional information.
• When
making
a
payment, the GMWSS Service
Name
and
Address
for
the
account
are
listed
by
default.
•
GMWSS Service
Name/Address
and
Credit Card Company Billing
Name/Address
need
not
match;
it
is
the GMWSS account
number
that
determines
where
the
service
credit
is
applied.
The
Name,
Address, and Zip Code
are
used
to validate
the
Credit/Debit
Card
process.
Once the transaction is accepted and completed,
the customer will receive a confirmation e-mail (sent to the
provided e-mail address) concerning the payment.
The validation service sends the transaction to a local bank which credits GMWSS' account, and the customer's account is credited in our system.
Alternatively if the customer selects the Electronic Checks option, the following screens are shown.
The customer's transaction is processed after entering the necessary payment information and following the screen prompts.
• Please be mindful that by using our E-check feature, your utility account, as well as your checking account, will be updated immediately and funds must be available to cover your payment. In the event of non-sufficient funds in the checking/savings account you will be responsible for your bank fees and a $25.00 fee charged by GMWSS and possible disconnection.
The “Manage Account” link in the left
column allows the user to change many of the details associated with
their account.
As illustrated in the next graphic, the e-mail billing option can also be modified on this screen.
*Customers with multiple utility accounts may add them to a single User ID for ease of management and payment.
If a customer has elected to participate in the e-mail billing program, they will receive an e-mail stating their bill is ready to be viewed at gmwss.com.
A hyperlink within the e-mail allows the customers to browse directly to the login page and automatically includes the
User ID.
Once logged onto the site, the user would select the “View
Bill” in the shaded area on the left.
The user has the option to choose
any of their current or previous bill.
The actual bill is displayed.
