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- A GMWSS online account is required to make an online payment.
- Account
No. and *Amount
Due from
most recent
bill stub
are required
to create
your online
account.
(*Amount Due is the current billed amount before any penalties are applied).
- GMWSS accepts Visa, MasterCard, and now Electronic Checks!
- E-Check information
• Please be mindful that by using our E-check feature, your utility account, as well as your checking account, will be updated immediately and funds must be available to cover your payment. In the event of non-sufficient funds in the checking/savings account you will be responsible for your bank fees and a $25.00 fee charged by GMWSS and possible disconnection.
- Customer credit/debit/banking information is secured.
• The online transaction uses 128 Bit encryption technology to provide the safest possible environment for your information.
- Customers must enter credit/debit/banking account information each time a payment is made.
• Credit/Debit Card transactions are validated by a third party source that confirms the account number, expiration date, billing address, and zip code are correct. If so, the amount is deducted from the account and credited to GMWSS and the customer account.
• Account numbers are NOT stored by GMWSS nor the third party authenticator.
• GMWSS does not receive actual account numbers, only the funds deducted from the transaction.
- Credit/Debit Card Company Billing Statement information MUST match what is entered on the payment screen (including any abbreviations), or the transaction will not be processed.
• When
making
a
payment, the GMWSS Service
Name
and
Address
for
the
account
are
listed
by
default.
•
GMWSS Service
Name/Address
and
Credit Card Company Billing
Name/Address
do
not
have
to
match;
it
is
the GMWSS account
number
that
determines
where
the
service
credit
is
applied.
The
Name,
Address, and Zip Code
are authenticators
for
the
Credit/Debit
Card
processing.
- Declined Debit/Credit card payments
• If an online payment is declined, it may temporarily show a charge to your bank account.
Certain banks will debit the requested amount from the account before the transaction is completed. Basically they put a hold on the funds while the process is validated. GMWSS only receives payment for the validated transaction; any others are the banks’ responsibility to return to the customer’s account as they were prematurely held. It is the specific bank’s policy which determines how and when the electronic transactions are processed; GMWSS has no control over that. Usually within a business day they replace the funds. For this reason, it is important that Billing information is entered correctly.
- If applicable, please configure any spam filters to allow e-mail from ebills@gmwss.com and billpay@gmwss.com.
GMWSS is not responsible for blocked or misrouted e-mail bills or receipts.
- E-Bill preferences can be changed at any time using the Modify Account option after logging into Online Account.
- E-Bills contain a link within the e-mail which provides direct access to the login page and automatically includes the customer account number. (More convenient.)
- E-mail addresses are not shared with third parties nor used for any purpose other than to send e-bills and bill pay receipts.
- If you are facing termination of service, payment must be received by 4:30pm on the day before the scheduled termination date to avoid shut-off.
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