To take advantage of Online Account Access, customers must create a password for their utility account. From the home page of the website, there is a link that says “Login or sign up now”.  This is the first click of navigation to the password screen.

If a password has already been established, the customer would simply enter the account number in the appropriate field. The numbers should be entered consecutively without spaces or dashes.  An example would be:  123456789.  The password is also case sensitive so it must be entered exactly as it is created.

There is a link toward the bottom of the page for those customers who have forgotten their password.  This link produces the following screen:

Here the account number and a valid e-mail address are required.  The password will then be e-mailed to the address provided as long as the e-mail address matches the original e-mail address submitted when the password was created.

If the utility customer does not have an established password, they would need the second link on the bottom line that says “Not registered yet?  Click Here” and the following page appears:

The customer is asked to complete certain information such as the account number and the Previous Bill Total Due to verify identification of the account holder.  This information can be found on the customer’s most recent GMWSS statement.

Then the customer is asked to select a password and confirm a password.  The password must be 5 to 10 characters long, either alpha or numeric, or a combination of the two.  Again, as stated above, passwords are case sensitive so if a password is created with an upper case letter, the customer must remember to use that exact case each time.

The user is asked to submit a valid e-mail address and then to confirm the e-mail address on the next line.

At the very bottom of this screen is a question: “Would you like to sign up for e-mail billing?”  There is a check box available to select if desired.  This is not a required option to get a password and can be modified on further screens.

Once a password is successfully created, the customer can return to the login screen to access their utility account.  The process to create the password is a one-time process for each account number.

What is E-mail Billing?

E-mail billing is a feature that allows you to do away with a paper bill.  Each month you will receive an e-mail notification when your bill is ready.  You can then log in to your online account and view your bill over the web.

To initiate e-mail billing, check the box next to E-Mail Billing, and submit the form. After doing this you will receive an e-mail message, sent to the e-mail address that you indicated on the form. Once you receive this e-mail you must click on the link in order to confirm your e-mail address and activate e-mail billing.  Your e-mail billing will NOT be activated until you do this.

You may return to paper bills at any time by unchecking the box next to E-Mail Billing.

Account Summary

Once logged into the utility module, a customer can view various aspects of their utility file.   There are currently four pages available to the customer; SUMMARY, DETAILS, BILL & PAY HISTORY, USAGE HISTORY. MAKE PAYMENTS will become an option in the near future.

The Summary page is the first page displayed for the customer.  As shown in the sample above, this page displays:

• Account number

• Name

• Service Address

• Previous Payment Amount

• Previous Payment Date

• Current Balance

• Balance Due Date

The page tabs located at the top of the screen allow the user to click from page to page randomly if desired. 

Make Payment

The payment section consists of two pages in preparation of the payment transaction.  The first page, shown below, indicates the account number, name and address as well as a break down of the outstanding balance. 

At the bottom of the first page are two radio buttons.  The first, “Pay Full Balance” is the default selection as it is assumed the customer will pay the entire amount.  However, selecting the second button, “Specify Payment Amount:” allows the user to indicate a specific dollar amount other than the amount due.  If necessary, the customer may make a partial payment, or make a payment exceeding the amount due.  This can be helpful for those customers anticipating being out of the area or simply wishing to pay ahead.  The excess amount is credited to the customer's account. 

Customers may now choose to make a Credit Card or Electronic Check Payment. For this example we will show a Credit Card Payment.

Clicking on the “Continue” button at the bottom of the page will take the user to page two of the payment process.  This is the area for the credit card information.  All of these areas must be completed in order for the transaction to process. 

When the “Pay Now” button is selected, this information is securely transmitted to a validation service for approval.  Credit/Debit Card Company Billing Statement information MUST match what is entered on the payment screen, or the transaction will not be approved. There is also the possibility of temporary duplicate bank charges. Click here for additional information.
• When making a payment, the GMWSS Service Name and Address for the account are listed by default.
• GMWSS Service Name/Address and Credit Card Company Billing Name/Address need not match; it is the GMWSS account number that determines where the service credit is applied. The Name, Address, and Zip Code are used to validate the Credit/Debit Card process.

Once the transaction is accepted and completed, the customer will receive a confirmation e-mail (sent to the provided e-mail address) concerning the payment.  The validation service sends the transaction to a local bank which credits GMWSS' account, and the customer's account is credited in our system.

Alternatively if the customer selects the Electronic Checks option, the following screens are shown.

Clicking the "help" button displays this information screen.

The customer's transaction is processed after entering the necessary payment information and following the screen prompts.

• Please be mindful that by using our E-check feature, your utility account, as well as your checking account, will be updated immediately and funds must be available to cover your payment. In the event of non-sufficient funds in the checking/savings account you will be responsible for your bank fees and a $25.00 fee charged by GMWSS and possible disconnection.

Modify Account

The above Account Summary screen appears after a successful login.  This screen displays current balance and payment information.  The “Modify Account” link allows the user to change a password, or an e-mail address.  As illustrated in the next graphic, the e-mail billing option can also be modified on this screen.

If a customer has elected to participate in the e-mail billing program, they will receive an e-mail stating their bill is ready to be viewed at gmwss.com. A hyperlink within the e-mail allows the customers to browse directly to the login page and automatically includes the account number.  Once logged onto the site, the user would select the “View Bill” in the shaded area on the left. The following is an example of the bill as it appears on the screen.  The user has the option to use the drop down menu at the top to change the “Due Date” in order to view any previous bill.  The requested bill will then be displayed.

The E-Bill contains itemized information on the services rendered much the same as it appears on the regular paper bill.  There is a print button below the bill allowing the user to print the bill for their records.  In the near future the option to pay the bill through the website will be available, but it is the user’s decision for the payment option.

Account Details

Clicking on the second tab, DETAIL, produces a screen titled “Account Detail”.  This screen displays the account number, name and service address as shown on the summary page.  The Current Balance and Current Usage are shown on the Details screen.  In this example, the customer’s bill has already been paid.  The total is also reported again at the bottom of the screen.

Billing & Payment History 

Often customers have questions concerning their bills and most of the time it is wondering why the bill “is so high”.  Many times we hear “I have never used that much water.”  Or “We were away for most of the month.”  Customers now have the ability to easily view several months of history at one time. This makes it easier to understand water usage and trends. 

This page allows the customer to view past billing and payment history.  The date as well as the type of each transaction is displayed.  The history for up to 3 years of service is available for each account.

 In the above example, “Bill” indicates a monthly billing; “Payment” indicates a payment received on the account.  Adjustments to the account would be designated as well.

Usage History 

This page displays meter readings and their dates.  As with the payment history, this allows the user to view multiple months at one time for easy comparison. 

Please click here for additional information.
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